吃瓜头条

GUIDELINES FOR PROVISION OF SERVICES TO STUDENTS

To provide efficient services to our students, it is expected that they seek assistance at the designated office points within the University. However, it has been noted that many students are visiting the offices of the Deputy Vice-Chancellor (Academic) and the Registrar (Academic) for services that are availed at other offices in the University. In most cases, this results in delays in resolving issues for the affected students.

As the University continues to contribute to the quality of learning experience and academic success for all students, below please find guidelines to some key services offered in the University:

No SERVICE OFFERED OFFICE LOCATION
1. Admission enquiries  

 

Coordinator, Admission Section

  

 

Admission Block (Old Administration Block), Room: 103

贰尘补颈濒:听coordinator-admissions@ku.ac.ke
2. Request to call off/defer a semester
3. Change of Course, Campus or Mode of Study
4. Inter and Intra School transfers
5. Resumption of studies and account activation
6. Enquiries on Learning Management System (KUSOMA) Platform Coordinator, E-learning School of Education and Lifelong Learning Building, Room: 213/226/227

贰尘补颈濒:听coordinator-eLearning@ku.ac.ke
7. Student Portal Director, ICT ICT Support Department

Submit a ticket via:听

贰尘补颈濒:听support@ku.ac.ke
8. Fees enquiries (balances / invoicing / banding / statements) Heads, Students Finance Sections Admission Block (Old Administration Block) Room: 111, 01

Email:听head-studentfinanceug@ku.ac.ke听,

sfinance-pg@ku.ac.ke听,聽direct-banking@ku.ac.ke
9. Credit waivers Teaching Programmes and Publications Section Central Administration聽 Complex, Room: 111

head-teachingprograms@ku.ac.ke
10. Graduation gowns and fines
11 Registration of units  

Chairpersons of Departments and Executive Deans of Schools

 Office of respective Executive Dean of School and Chairperson of Departments
12. Teaching and examination timetable clashes
13. Retaking of units
14. Incomplete, special and supplementary examinations  

 

Examination Administration Section

 Central Administration聽 Complex, Room: 134

贰尘补颈濒:听head-examinations@ku.ac.ke
15. Missing examination cards
16. Remarking enquiries and requests
17. Certificates and Transcripts  

Head, Transcripts, Graduation and Certification Section

 Central Administration聽 Complex, Room: 133

head-transcripts@ku.ac.ke听,聽head-graduation@ku.ac.ke
18. Authentication and certification of transcripts and certificates
19. Missing marks Head, Academic Data Verification Section Central Administration聽 Complex, Room: 110

贰尘补颈濒:听head.advs@ku.ac.ke
20. Students disciplinary cases and appeals Head, Senate Affairs Section Central Administration聽 Complex Room: 108

贰尘补颈濒:听head-senateaffairs@ku.ac.ke
21. Teaching Practice Teacher Professional Development and Excellence Directorate Complex Building, Room: 017

贰尘补颈濒:听director-tpdex@ku.ac.ke
22. Teacher Professional Development Programme TPD Coordinator School of Education and Lifelong Learning Building, Room: 325 贰尘补颈濒:听director-tpdp@ku.ac.ke
23. Student welfare Director, Student Affairs BSSC, Room: 121 贰尘补颈濒:听dean-sa@ku.ac.ke
24. Security issues Director, Security Services Security Offices 贰尘补颈濒:听director-security@ku.ac.ke
25. Accommodation issues Director, Accommodation Services Accommodation Offices opposite Nyayo Hostels Gate

贰尘补颈濒:听director-accommodation@ku.ac.ke

Tel: 020 870 3680 or 0734454661

NOTE:

All students are advised that they can only seek service at the offices of the Deputy Vice-Chancellor (Academic) and the Registrar (Academic) if the concerned office listed above is not able to resolve the issue. In such cases, they will be required to provide a referral letter from the office that served them.

The University is committed to the provision of quality service to our students and welcome feedback on how to improve our services.

Thank you.

 

PROF. BENARD KIVUNGE

REGISTRAR (ACADEMIC)

BMK/jka